Free tracked delivery to Australia over A$175 15% off in our app

Shipping policy

Where we deliver

We deliver to addresses in the United Kingdom, the Channel Islands, the Isle of Man and Australia. We're unable to deliver to the Republic of Ireland, the EU or any other country at the moment.

Delivery charges to HM Forces addresses using BFPO vary, so please email us at hello@tiddlersandnippers.com before placing an order.

UK delivery charges

  • Orders over £35: FREE delivery by Royal Mail Tracked 24*
  • Orders under £35: £3.99 by Royal Mail Tracked 24*
  • Replacement parts orders under £6: free standard delivery by Royal Mail 48*

*We may occasionally use a different carrier offering a like-for-like service.

How long UK delivery takes

We aim to deliver all in-stock items within 1–4 working days.

  • Orders placed by 2pm on a working day are dispatched the same day.
  • We'll always try to send orders placed after 2pm the same day, but they may go out the next working day.
  • Orders placed at the weekend or on a bank holiday are dispatched the next working day. Orders placed after 2pm on a Friday may also be dispatched the next working day.
  • Royal Mail Tracked 24 aims to deliver the next working day after dispatch.
  • During busy periods, such as Christmas and New Year, delivery may take a little longer.

Pre-order items are dispatched on the estimated date shown in the product description, the pop-up message and the terms at checkout. If your order contains both pre-order and in-stock items, they may arrive separately.

Areas that may take longer

Delivery to some parts of the UK can take a little longer, including the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Channel Islands, the Isles of Scilly and BFPO addresses. This covers the following postcodes: AB, BT1–99, DD8–11, GY1–99, HS1–99, IM1–99, IV1–20, IV25, IV30–32, IV36, IV41–51, IV55–56, JE1–99, KA27–28, KW15–17, PA20–49, PA76, PH41–44, PH49–50, TR21–25, ZE1–99, DB99 9AA and BFPO.

Please make sure your delivery address and postcode are accurate. Orders with unclear address details need extra checks, which may delay dispatch.

Delivery to Australia

  • Orders of A$175 or more: FREE delivery by Royal Mail International Tracked
  • Orders under A$175: A$19.95 by Royal Mail International Tracked

Australian orders are dispatched from the UK on the same timetable as UK orders (see above) and usually arrive within 5–8 working days of dispatch. Your parcel is tracked all the way and delivered in Australia by Australia Post. Delivery may take a little longer during busy periods such as Christmas, or if a parcel is held for customs checks.

No import charges to pay. Prices for Australian orders are shown in Australian dollars (A$) and are what you pay. There are no import duties, GST or handling fees to pay on delivery for orders under A$1,000.

Please include your full address, postcode and a phone number, as Australia Post may need them to deliver your parcel.

Your order and parcels

  • You'll receive an email confirming your order as soon as it's placed, and another email with tracking details once it has been dispatched.
  • Where possible, orders with more than one item are sent as a single parcel. As we ship from more than one fulfilment centre, some items may be packed and sent separately.
  • Planners and calendars ordered on their own are sent in packaging that fits through most standard letterboxes.
  • We keep our stock levels up to date, but if an item becomes unavailable after you've ordered, we'll contact you as soon as possible and offer a full refund.

Payment

We accept Visa, Mastercard, American Express, PayPal and Apple Pay. For UK orders, you can also spread the cost with PayPal Pay in 3 or Pay in 30 Days.

Prices for UK orders are in pounds sterling (£) and include VAT at the current UK rate where it applies. Prices for Australian orders are in Australian dollars (A$).

If your order hasn't arrived

First, please check with your local delivery office (Royal Mail in the UK, Australia Post in Australia) in case your parcel is waiting for collection.

  • For orders sent by Royal Mail Tracked 24, we'll send a replacement if your order hasn't arrived after 1 week.
  • For orders sent by Royal Mail 48 (standard), we'll send a replacement if your order hasn't arrived after 2 weeks.
  • For orders sent to Australia by Royal Mail International Tracked, we'll send a replacement if your order hasn't arrived 15 working days after dispatch.

Please email us at hello@tiddlersandnippers.com with your order details. We'll always do our best to trace missing parcels, but we're unable to refund or replace orders reported missing more than 1 month after dispatch (2 months for Australian orders).

Damaged or faulty items

If anything in your order arrives damaged, faulty or not as described, please email us at hello@tiddlersandnippers.com as soon as possible. Items damaged on arrival or in transit must be reported within 7 days of delivery, with photos of the item and the packaging. We'll look into it and put things right quickly, at no extra cost to you where applicable. We may ask you to return the item.

For returns of unwanted items, please see our Returns Policy.

Questions

If you have any questions about delivery, please email us at hello@tiddlersandnippers.com.