Refund policy

Returns

We want you to love what you've bought. If you're not completely happy with your purchase, for any reason, you can return it within 3 weeks of purchase for a refund. We only offer refunds and are unable to exchange items, but you're welcome to return an item and place a new order.

How to return an item

1. Email us at hello@tiddlersandnippers.com before sending anything back. Please include your name, address, order number, the product you're returning and, if you don't mind, the reason.
2. We'll reply within 2 working days with instructions and the best returns address for your order.
3. Send the item back. We recommend a tracked or recorded Royal Mail service, and keeping your proof of postage, as we can't take responsibility for returns that don't reach us.

Condition of returns

Items must reach us unused, undamaged and in their original packaging, in a condition fit for resale. Refunds are made to your original payment method (for example, the card you paid with). We process returns as quickly as we can, and we'll let you know the expected timescale when we reply to your request. It may take a little longer during busy periods.

Return postage and delivery charges

• Return postage for unwanted items is paid by you. If an item is damaged or faulty, we'll refund the return postage.
• If your order qualified for free delivery and returning an item takes your order below the £35 free-delivery threshold, a £3.99 charge will be deducted from your refund.

Damaged or faulty items

Please report anything damaged on arrival or in transit within 7 days of delivery, with photos of the item and the packaging, by emailing hello@tiddlersandnippers.com.

Our 6-month guarantee

All our products come with a 6-month guarantee. If a product develops a fault within 6 months of purchase, please contact us and we'll do our best to put it right, by repair or replacement. The guarantee doesn't cover accidental damage, wear and tear or loss. This doesn't affect your statutory rights.

Personalised products

Personalised items are made just for you, so we can't offer refunds on them unless they're faulty. Please check spelling carefully before ordering. If an order can't be delivered or delivery is refused, the cost of any personalised items will be deducted from the refund.

Questions

If you have any questions about returns, please email us at hello@tiddlersandnippers.com.