FAQs

We're online only. You can shop right here at tiddlersandnippers.com, in our app, or find us on TikTok Shop, Amazon and Etsy.

We completely get it, we change our minds too! Please email us at hello@tiddlersandnippers.com as soon as possible with your order number.

Orders placed before 2pm on a working day are usually sent the same day, so please get in touch quickly. If your order has already been dispatched we won't be able to cancel it, but you can return it for a refund under our Returns Policy.

We accept Visa, Mastercard, American Express, Apple Pay and PayPal. You can also spread the cost with Clearpay. All prices are in pounds sterling (£) and include VAT where it applies.

Yes, many of our products can be personalised. Just add your details on the product page before adding it to your basket. Please double-check spelling carefully, as personalised items are made just for you and can't be refunded unless they're faulty.

Yes! Sign up for a back-in-stock alert on the product page and we'll let you know as soon as it's available again. In our app, you can also add it to your wishlist to be notified.

Pre-order items are sent out on the estimated dispatch date shown on the product page. If your order has both pre-order and in-stock items, they may arrive separately.

Sorry, we currently only deliver to addresses in the United Kingdom. We're unable to ship to other countries at the moment.

Delivery is FREE on UK orders over £35. For orders under £35 there's a small charge of £3.99.

Orders placed before 2pm on a working day are usually dispatched the same day. Orders placed at the weekend or on a bank holiday are sent the next working day.

We send orders by Royal Mail Tracked 24, which aims to deliver the next working day after dispatch. Some areas, such as the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands, can take a little longer. Busy times like Christmas can also add a day or two.

Once your order is placed you'll receive a confirmation email. When it's on its way, we'll email you your tracking details. If you use our app, you'll also get a notification when your parcel is sent and delivered.

We send orders from more than one location, so sometimes items in the same order are packed and sent separately. Don't worry, the rest will be on its way.

First, please check with your local Royal Mail delivery office in case your parcel is waiting for collection. If your order still hasn't arrived after a week, email us at hello@tiddlersandnippers.com with your order number and we'll help.

Please email us at hello@tiddlersandnippers.com before ordering, as delivery charges to BFPO addresses vary.

Yes. If you're not happy with your purchase, you can return it within 3 weeks of purchase for a refund. Please email us at hello@tiddlersandnippers.com before sending anything back, with your name, order number and the item you're returning, and we'll reply within 2 working days with the best returns address.

Items must be unused and in their original packaging. Return postage is paid by you unless the item is damaged. Full details are in our Returns Policy.

We're unable to offer exchanges, but you can return the item for a refund and place a new order for the one you'd like.

We're sorry! Please email us at hello@tiddlersandnippers.com within 7 days of delivery, with photos of the item and the packaging, and we'll put it right as quickly as we can.

Yes, all our products come with a 6 month warranty covering manufacturing faults. If something develops a fault within 6 months, get in touch and we'll do our best to repair or replace it. The warranty doesn't cover accidental damage, wear and tear or loss.

Refunds are made to your original payment method once we've received and checked your return. We'll let you know the expected timescale when you contact us. Please note that if returning an item takes a free-delivery order below £35, a £3.99 charge is taken from the refund.

Yes! The Tiddlers & Nippers app is free and available now on Android, with iPhone coming very soon. Find out more and download it here.

Yes, you get 15% off everything when you shop in the app. It's taken off automatically at checkout, so there's no code to remember. Offer ends 30/04/2027. We also run app-only offers from time to time.

As well as shopping, the app has:

• Kids Fun Zone: games, colouring pages to print and stories read aloud
• Live show alerts: know the moment we go live on TikTok, Instagram and Whatnot
• Order updates: a notification when your parcel is sent and delivered
• Wishlist: save your favourites and hear when they're back in stock

Yes, you can request to delete your account at any time on our Delete Account page.

Yes! We go live regularly on TikTok (@tiddlers_and_nippers) and on Whatnot (tiddlers_and_nippers). Turn on notifications in our app to hear the moment we go live.

Email us at hello@tiddlersandnippers.com and we'll get back to you as soon as we can, usually within 2 working days.