Privacy policy
Thank you for visiting www.tiddlersandnippers.com and taking the time to review our Privacy Policy. We are committed to protecting your privacy and this policy sets out how we go about doing that.
We take your privacy extremely seriously and have ensured that the way we collect, store and use customer data is in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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Your Personal Information
Unless you choose to provide it to us (for example by placing a sales order and / or subscribing to our mailing list and / or opening an account with us and / or allowing notifications in our app and / or enabling contact with us via Facebook Messenger), we will not collect any personal data from you when you visit our website.
When you place an order on our website, we will store certain information about you to ensure we’re able to fulfil that order and provide you with the best service possible. If you’re interested in our products, our news or special offers and so choose to subscribe to our mailing list we will again store some of your personal information.
The information you provide to us when placing an order is limited to your name, email address, physical address and contact telephone number. The information you provide when subscribing to our mailing list is an email address only. This information is held securely, in accordance with our internal security policy and the law.
When you place an order with us online you will be asked for your payment details. We do not see or store your card details. Payments are processed securely by Shopify Payments, PayPal or Clearpay (if you choose to pay in instalments), who use this information only to process your payment.
Please note that our website will never automatically opt you in (via a pre-checked tick box) to receive direct marketing.
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Providing Information to 3rd Parties
The information you provide to us will only ever be shared with third parties in the following instances:
- To process your payment, via Shopify Payments, PayPal or Clearpay
- Shopify, which hosts our website and securely stores order details
- Royal Mail, so we can deliver your order (name and address)
- Spoks (and Klaviyo for back-in-stock alerts), to send emails or texts you’ve subscribed to
- Judge.me, to invite you to review products you’ve bought
- Meta and Google, whose tools on our website and checkout help us measure purchases and improve our advertising
- If we’re asked to assist government fraud prevention agencies
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What we do with Personal Information
We use personal information to understand your needs, provide a better service, process orders and provide you with relevant product news and updates. Personal information may be used for the following reasons:
- Processing payments and fulfilling orders placed on our website
- Internal record keeping and order tracking
- To improve our products and the service provided to you
- To distribute periodic updates and promotional material regarding company news, new products, special offers and other information we think you may find interesting. We will only ever engage with you where you have provided consent for us to do so, using (only) the email address you provided for this purpose.
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Links to Other Websites
Our website may contain links to partner websites, or other websites we think may be relevant or useful for our customers. Please note however, that once you leave our website using one of the aforementioned links we have no control over the website you have linked to. Accordingly, we accept no responsibility for the protection / privacy of any information you provide whilst visiting websites outside of our own.
Additionally, this privacy policy does not apply to or govern any other website other than our own. We recommend users of our website always exercise caution when linking to an external website and take time to review the associated privacy policy for that site.
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Security
We take information security extremely seriously and are fully committed to ensuring your information is held securely and in accordance with the law. To prevent unauthorised information disclosure, we have put in place robust processes and procedures designed to safeguard and protect the data we collect from users of our website.
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Cookies
This website uses cookies to analyse general web traffic as well as the specific browser preferences of visitors to the site. A cookie is a simple file that is stored on your computer by your web browser (once you’ve clicked to agree cookie usage). Most websites will use cookies to perform some level of usage analysis. Cookies provide data that allows applications to respond to website visitors as individuals by tailoring content to specific interests and usage patterns.
We use cookies to track which pages on the website are being used and how frequently. Cookies also record the type of device, operating system and web browser used to access the website. Our cookies do record the IP address of the visitor. However, we do not use cookies to obtain any personal or private information (other than the data visitors choose to share). We only use this information to perform general statistical analysis regarding site usage, user preferences and popular pages or content. This data allows us to tailor content to specific users and helps to continually improve the general functionality of the website.
Visitors to the website can choose to accept or decline cookie usage. We hope you find our usage of cookies to be acceptable.
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The Right to be Forgotten & Prevention of Direct Marketing
The only personal information we ever store for direct marketing purposes is email addresses (and in some instances names). Email addresses are provided to us via functionality embedded within our website (i.e. when an individual subscribes to a mailing list, places an order, or obtains a discount code).
We absolutely respect your right not to receive direct marketing. Should you wish to opt out of receiving marketing emails from Tiddlers & Nippers, please send an email to hello@tiddlersandnippers.com requesting this. We will ensure that your email address is removed from all current (and made unavailable for any future) marketing campaigns and outreach within 28 days of receiving your request.
We fully acknowledge individuals’ ‘right to be forgotten’. Should you wish for your data to be removed from our database in its entirety, please send an email to hello@tiddlersandnippers.com requesting this. We will delete all personal data we hold within 28 days of receiving your request. However, in some instances we may need to ‘suppress’ your personal information (i.e. delete all but essential data, required to ensure we meet legal obligations relating to the tracking of personal data retention). Once those obligations have been fulfilled, all remaining data will be removed.
If you’re unhappy with how we’ve handled your personal information, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
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Our Mobile App
This section explains what our Tiddlers & Nippers app for iPhone and Android collects, and why. Everything else in this policy also applies to the app.
Notifications. If you allow notifications, your phone gives the app an anonymous notification token. We store this token, whether your phone is iPhone or Android, and when the app was last used, so we can send you notifications such as offers, new products, live shopping alerts and order updates. The token doesn’t contain your name or contact details.
Order updates. When you place an order in the app, your notification token is attached to the order so we can tell you when it has been dispatched, is out for delivery and has been delivered.
Favourites. If you save favourites, we store the products you’ve saved alongside your notification token, so we can tell you when a favourite comes back in stock or drops in price.
Basket reminders. Reminders about items left in your basket are scheduled on your phone itself. No information is sent to us for this.
Checkout and your account. Orders, payments and account sign-in in the app are handled securely by Shopify, in the same way as on our website. As on our website, our checkout uses tools from Meta and Google to measure purchases and improve our advertising.
Kids Fun Zone. Colouring pages and activities are printed or shared directly from your phone. We don’t collect any information when they’re used.
What we don’t do. The app doesn’t show adverts, doesn’t use your phone’s advertising ID, and we never sell your information.
Who helps us. To run the app we use Shopify (shop and checkout), Expo, Apple and Google (delivering notifications), Google (securely storing notification tokens) and Judge.me (product reviews).
Children. The app is intended for parents and other adults. The Kids Fun Zone is designed to be enjoyed by children with an adult, and we don’t knowingly collect personal information from children.
Your choices. You can turn notifications off at any time in your phone’s settings, and deleting the app stops all notifications. To have your app data deleted, email hello@tiddlersandnippers.com or visit tiddlersandnippers.com/pages/delete-account. We’ll delete it within 28 days.
App section last updated: 2 October 2026
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This Privacy Policy applies to this website and our mobile app (both operated by Tiddlers & Nippers Ltd).
We are committed to ensuring your privacy is always protected and accordingly may update our privacy policy from time to time. We suggest that you check this page regularly to ensure that you are happy with any changes.
If you have any questions regarding this policy, please contact us.
Last updated: 20 October 2026