It’s very important to us that you receive the item(s) you were expecting, within the specified delivery time frame and in ‘as sold’ / undamaged condition. We also know how important it is that the product you’ve purchased is suitable for your needs.
Accordingly, if you’re not entirely satisfied with your purchase (for whatever reason), we are happy to accept returns (within 3 weeks of purchase). We only issue refunds and are unable to exchange products. In order to initiate a return please send an email to:
Please include your name, address, product name and order number. We’d also be grateful if you could specify the reason the return is being made. We will respond to you within 2 working days with instructions on how to go about returning your purchase.
Please contact us prior to sending any returns, so we can give you the best returns address for your order.
The item(s) you are returning must be received by us in an unused / undamaged condition and in the original packaging*. We will only issue a refund if the product is in a fit condition for re-sale*. Refunds will be made against the original payment method (e.g. refunded to the debit card used to make the original purchase).
We recommend that you send returns via Royal Mail’s recorded delivery service (and retain the associated proof of postage / tracking number), as we are not able to accept responsibility for items returned to us that do not reach us. We process returns as fast as possible, however during busy periods our turnaround times may be increased. You’ll be advised on an anticipated refund time-frame when we respond to your initial request.
* Please note that we do not offer free returns for unwanted items. If an item is damaged we will arrange for the return postage to be refunded.
Any products damaged on arrival or damaged in transit must be reported within 7 days of delivery including photos of the damaged item and packaging.
We offer a 6 month guarantee on all of our products. If your products develop a fault within 6 months of purchase, please contact us and we will do our best to resolve the fault. This may be by repair or replacement.
*Personalised Products - we do not offer refunds for personalised products unless faulty. If an item is unable to be delivered, refused delivery or is returned to us following non payment of customs charges, any personalised product will be deducted from the refund amount.